Help to Claim vacancy

Post: Help to Claim Worker
Citizens Advice Blackpool
  
Hours: 37 hours per week (possibility of job share)
Location: Whitegate Drive Blackpool with travel to outreach locations across the Fylde Coast.
Contract: Fixed Term until March 31st 2020
Salary: £21,164
Citizens Advice Blackpool is in its 80^th year of delivering high quality advice to help people find a way forward in their lives. We are currently seeking a Help to Claim workers to provide an effective and efficient support service for Universal Credit claimants.
The Help to Claim Workers will provide advice, information and digital support via face to face, telephone and webchat aimed at helping Universal Credit claimants through to their first payment and any additional support that may be required. Knowledge and experience of providing welfare benefits advice is desirable as is proficiency in IT, experience of providing digital support, an understanding of the issues involved in interviewing and supporting clients and an ability to travel throughout the area.

Returned applications should be sent by email with Job Application as the subject to: lorraine.fisher@blackpoolcab.org.uk
 
Or by post

FAO Lorraine Fisher, Blackpool Citizens Advice Bureau, 6 - 10 Whitegate Drive, Blackpool, FY3 9AQ
Telephone: 01253 308 410

 
Please note that CVs will not be accepted.
 
 Closing date: 18^th October 2019

Application pack
1. Covering letter
2. Background information
3. Guidance notes
4. Job description and person specification
5. Application form